Why it matters
Resolves, doesn't deflect
Nobi looks things up and answers the real question, instead of pointing shoppers at a help page and hoping.
Answers that don't make things up
Every answer comes from your content or a live product lookup, with the source, so it won't invent a policy you don't have.
Nothing falls through
When Nobi can't resolve it, it collects the shopper's details with their consent and hands the question to your team.
What’s included
Looks up live product details
Price, sizes, materials and availability come from a real lookup, so fit and stock answers are current, not guessed.
Compares products
Ask it to compare two named products and it looks up each one, then lays out the differences in plain words.
Answers from your policies
Returns, shipping and warranty questions are answered from your knowledge base, with the page it used.
Hands off with context
When a human is needed, Nobi offers a follow-up, captures the contact, and passes along what the shopper asked.
How it works
- Step 1
Teach Nobi your business
Add your pages and policies, then tell Nobi about your business and how you sell.
- Step 2
Visitors ask anything
Nobi answers in plain words, looks up details, compares products, and shows its sources.
- Step 3
Your team takes the rest
When Nobi can't help, it offers a follow-up and emails the question to your team.
Works for your business
“Does this run true to size?” is answered from the product's fit note and sizing chart, any hour of the day.
“Is the 2024 model still on the lot?” is answered, and a buyer who wants a test drive is handed to sales.
Common questions
How is this different from a chatbot?+
A typical bot matches keywords to canned replies. Nobi uses real tools: it searches your catalog, looks up a product's live details, compares named products, and reads your policies, then answers from what it found.
Can it make up an answer?+
No. It answers only from your content and live lookups, and shows the source. When it can't answer, it says so and offers to pass the question to your team.
What happens when it can't help?+
It offers a human follow-up, asks for the shopper's contact details with their consent, and sends the question and context to your team.
